Our objective is to craft products that are completely natural, practical, and nourishing by searching out the most useful and beneficial plants in the Southern Appalachian region and bringing them to you in a convenient form (i.e. soap, lotion, etc.).
In this way we hope to improve both your lifestyle and your appreciation of the value of the wilderness.
Currently, we accept PayPal (and major credit cards through PayPal). You do not need a PayPal account.
We also accept checks, but we require that you send us an email arranging it first.
Note on PayPal eChecks: PayPal recommends that items not ship until an eCheck payment clears. This takes 3 - 5 days. Any products ordered with a PayPal eCheck will ship after payment is processed.
We ship most orders via USPS first class mail. Large, heavy orders may be shipped parcel post due to USPS size and weight limitations. Shipping is free for all U.S. domestic direct customer orders.*
Shipping is free for first-time wholesale orders. For wholesale re-orders, we apply a very small shipping charge.
Orders placed before 1:00PM EST (M-F) are usually mailed the same day. You should expect delivery in approximately 2 - 5 business days.
Orders placed using a PayPal eCheck will be processed and shipped after the eCheck payment has cleared.
International orders will be shipped via USPS international services. The exact cost of the shipping will be billed to you through a PayPal invoice. The invoice must be paid before we ship.
Our international shipping policy applies to all non-US wholesale orders as well as non-US direct customer purchases.
We hate spam as much as you do. We will never disclose your email or other information to any third party for any reason unless required by law.
Refunds and Exchanges
If you are not happy for any reason we will issue a full refund of your purchase price with the following conditions:
1) You let us know why you are not satisfied.
2) You return any unused portion of a product to P.O. Box 34, Butler, TN 37640.
3) You request the refund and return the product within 30 days.
No warranties are expressed or implied. Purchaser's sole and exclusive remedy in the event user rejects or otherwise finds any fault with any product shall be a refund or exchange in accordance with the policy written on this page. Customers agree to hold Nature Labs harmless from any claims of product liability.
Disclaimer Notice - The Food and Drug Administration (FDA) has not evaluated any statement(s) made about our products. Our products and product descriptions, articles, links and testimonials are not intended to diagnose, treat, cure or prevent any disease and is provided for educational and entertainment purposes only. Any information provided on this website is not intended to be and should not be considered a substitute for the care and advice provided by a licensed medical professional.
We happily accept wholesale and bulk orders of our jewelweed anti-poison ivy soaps and other product offerings. Please see our Wholesale Ordering page for additional information.
Additional Policies and FAQs
If you have any questions, concerns or requests, you may email us using our Feedback Form.
We generally respond to customer emails within 1 business day. We also send an order confirmation on the same (business) day an order is placed or the next business day if an order is placed on a non-business day or after hours.
If you do not hear from us, please check your spam folder.